Utility news archive: page 3
Earlier UPA announcements and utility field-service articles, newest first.
Articles
Utility operations
The Importance of Infrastructure Maintenance
By now, the rapid aging of the current utility infrastructure in the United States is well-documented.
Utility operations
Building an Empathetic Customer Service Team
A customer’s journey encompasses much more than the exchange of money for goods or services.
Safety and field operations
Safety Considerations: Three Tips for Preventative Maintenance
What are two things that heavy machinery like bucket trucks, digger derricks, excavators, and cranes have in common?
Utility operations
Active Listening for Easier Customer Service
These days, customer service is much more of an art than a science.
Utility operations
Dogs on Customer Property: Keeping Technicians Safe
For thousands of years, domesticated dogs have essentially been members of the family, providing unconditional love and companionship like no other animal.
Utility operations
Technology’s Impact on Customer Experience
Predictions around customer experience (“CX”) technology spending are soaring.
Company news
How to Keep Employees Engaged and Enthusiastic in the Service Space
To say that the last few years have been challenging would be an understatement.
Utility operations
Four Things Today’s Utility Customers Want
“The customer is always right” is much more than just a motto in today’s service economy.
Utility operations
Differences Between Customer Satisfaction and Customer Experience
New technology is ushering in a new era of electricity, gas, and water delivery.
Utility operations
Why After-Action Reviews Are Important
It’s never possible to over-prepare, because it’s always possible to be taken by surprise.
Project milestones
City of Santa Cruz Selects Utility Partners of America for Meter Replacement Project
UPA to partner with the city’s water department on the replacement of nearly 24,000 meters
Utility operations
Effects of Undetected Water and Gas Leaks
Water is one of, if not the most, essential resources in the world.
Utility operations
Top Five Ways to Build a Rapport With Your Team
As anyone can tell you, there is a stark difference between managers and leaders.
Utility operations
Three Rapport Styles and Why You Should Know Them
Leadership gurus and business coaches each have their own unique styles.
Safety and field operations
Encourage a Utility-wide Safety Culture
When it comes to conversations within the utility industry, safety is at the top of the list.
Utility operations
Top 5 Tips for Maximizing Customer Service Software Training
Customer service is a complicated aspect for any business.
Utility operations
Five Ways to Develop an Others-focused Culture
The most successful organizations are those that promote a culture of helping others before themselves.
Utility operations
A Great Customer Experience is the New Standard of Service
There was a time when “choice” and “utilities” were two words that seldom intersected.
Utility operations
Top Three Benefits of Customer Service Surveys for Utilities
According to a 2019 survey conducted by Microsoft, 90% of Americans consider customer service a factor when deciding if they want to do business with a company.
Utility operations
Best Practices for Remote Workforce Communication
With the pandemic in effect, companies in a wide variety of industries already knew that managing a remote workforce can be challenging.
Utility operations
Minimizing Inter-team Friction and Building Great Working Relationships
If there’s one reason why workplace relationships matter, it’s that full-time employees likely spend more hours with their coworkers than they do with their own families.
Utility operations
UPA Uses Team Building For Company Culture
In its 2020 Global Trends Report, LinkedIn Talent Solutions reported that 96% of talent professionals believe employee experience is gaining in importance.
Utility operations
Improving Customer Awareness of Corrosion
Much has been said and written about the state of America’s utility infrastructure, including by us.
Utility operations
Driving a Strong Net Promoter Score & Improving Customer Experience
If you’re involved in a customer service business, chances are that you’re monitoring your brand’s Net Promoter Score (NPS).
Project milestones
The Importance Of A Project Plan
Utility companies have a lot going on all at once.
Utility operations
OSHA Standards: Top 10 Violations, Their Meanings & How to Prevent Them
If you work in utilities, you’re probably familiar with OSHA standards and regulations.
Utility operations
The Ins and Outs of Tetanus and Utility Techs
The World Health Organization (WHO) defines tetanus as “an acute infectious disease caused by spores of the bacterium Clostridium tetani.”
More pages
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