(864) 269-2302

Utility call center and customer contact services

UPA runs U.S.-based call centers that support utility meter-exchange programs. We don’t publish client call volumes; ask us for a reference that matches your program.

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See programs we’ve worked on

Customer service agents wearing headsets at their desks
Customer contact for meter-exchange programs.

Appointments that line up with the field work

The call center keeps appointments, access and exceptions moving during a meter exchange. Agree which questions we answer and which go to the utility, then tie each call record to the field work order.

Service levels for your program

Hours, languages, staffing, call volumes, response times and reporting definitions are agreed for each engagement. Ask for a named reference and dated measures from a comparable utility program.

See meter installation and utility field services.

Programs we’ve worked on

UPA described its call-center service in a September 28, 2026 article. Long Beach’s 2014–2017 gas AMI contract also included call-center work.

See the full track record

Working with procurement

Use the programs above to judge relevant experience, and ask us for current capacity and qualifications for your contract.

Contractor
Utility Partners of America, LLC, headquartered in Greer, South Carolina
Service
Utility call center and customer contact services
What the work covers
Meter-exchange appointment scheduling; inbound utility-program questions; outbound appointment coordination authorized by the utility; access exceptions and escalation; call and work-order coordination.
Scope and dates
Set out the asset types, territory, program period, utility responsibilities and acceptance criteria in the RFP.
Qualifications to ask for
Current state and work-specific licenses, insurance, bonding, crew training and dated safety figures with their definitions.
Capacity and service levels
Ask for the staffing plan, production assumptions, escalation process and reporting commitments.
References
The programs listed above. Ask us about reference contacts for your procurement.
Contact
Talk to us about an RFP or call (864) 269-2302

How a program runs

Each phase is agreed with the utility. Durations, staffing, service levels and acceptance rules depend on the contract.

  1. Agree the scopeSettle the asset types, service area, responsibilities and acceptance rules before any field work is assigned.
  2. Plan access and routesSet priorities, customer notices, appointment needs and escalation contacts with the utility.
  3. Do the field workWork to the agreed scope and record the asset information the utility needs.
  4. Review exceptions and dataAgree how incomplete work, access problems and records are reviewed with the utility.
  5. Close outReconcile accepted work and flag any follow-up service or maintenance.

Common questions

Straight answers for utility teams. Customers with a question about an appointment should start with their utility.

Where are UPA’s utility call centers?

Our September 2026 article describes a main site in South Carolina with overflow capacity in Virginia. Ask us about current availability, hours and languages for your program.

Can one contractor handle customer calls and the meter exchange?

Yes, UPA does both. Plan notice timing, appointments, work-order updates, access problems and escalation as one program.

What should an RFP say about customer contact?

Set out the permitted reasons for calls, scripts, identity checks, hours, languages, privacy requirements, escalation, reporting and measurable service levels.

How can a customer check that a meter-program call is genuine?

Call the number on your utility bill or use the utility’s own program page to confirm why you were contacted and how to schedule. The utility sets the program’s customer procedures.

Sources

The public records behind the figures on this page.

Planning a meter or field program?

Tell us the work, the service territory and the timeline. We’ll put you in touch with the people who run that kind of program.

Talk to our team

Or call (864) 269-2302.