Utility program news and field-service insights from UPA.https://utilitypartners.com/en-ushttps://utilitypartners.com/news/company-facts-and-project-records/https://utilitypartners.com/news/company-facts-and-project-records/Find UPA’s company facts, dated program information and service details, with every number credited to UPA, a utility or a regulator.Tue, 13 Oct 2026 00:00:00 GMThttps://utilitypartners.com/how-upas-call-center-supports-utility-meter-exchange-programs/https://utilitypartners.com/how-upas-call-center-supports-utility-meter-exchange-programs/UPA offers U.S.-based, enterprise-grade utility call center services 24 hours a day, 365 days a year.Mon, 28 Sep 2026 18:07:26 GMThttps://utilitypartners.com/upa-field-operations-ensight-plus/https://utilitypartners.com/upa-field-operations-ensight-plus/Consistency depends on a committed workforce paired with reliable systems.Thu, 20 Aug 2026 14:13:45 GMThttps://utilitypartners.com/ami-lifecycle-management/https://utilitypartners.com/ami-lifecycle-management/UPA built AMI Lifecycle Management to manage metering infrastructure after the Advanced Metering Infrastructure (AMI) installation ends.Mon, 17 Aug 2026 14:46:07 GMThttps://utilitypartners.com/the-case-for-proactive-meter-and-communication-module-replacement/https://utilitypartners.com/the-case-for-proactive-meter-and-communication-module-replacement/Why planned replacement programs covering meters and communication modules outperform reactive ones across gas, water, and electric systems.Thu, 25 Jun 2026 15:10:05 GMThttps://utilitypartners.com/how-upa-is-building-a-culture-of-driver-safety/https://utilitypartners.com/how-upa-is-building-a-culture-of-driver-safety/Every day, long before a job site is active, UPA crews are already on the road, traveling through residential neighborhoods, active construction zones…Fri, 08 May 2026 20:47:33 GMThttps://utilitypartners.com/upa-completes-meter-upgrade-project-for-smud-in-sacramento/https://utilitypartners.com/upa-completes-meter-upgrade-project-for-smud-in-sacramento/UPA reports about 191,000 replacements at SMUD. The utility tracker records 192,091 meters installed across the program by March 31, 2026.Fri, 01 May 2026 22:21:39 GMThttps://utilitypartners.com/upa-completes-500000-smart-meter-installations-in-national-grid-massachusetts-deployment/https://utilitypartners.com/upa-completes-500000-smart-meter-installations-in-national-grid-massachusetts-deployment/National Grid Massachusetts passed 500,000 meters in April 2026. UPA is an installation vendor; its share of the program total is undisclosed.Fri, 17 Apr 2026 21:21:54 GMThttps://utilitypartners.com/tucson-water-ami-project-officially-kicks-off/https://utilitypartners.com/tucson-water-ami-project-officially-kicks-off/Tucson Water names UPA as its AMI installer. Learn about the program launch, utility-owned customer guidance and the planned deployment scope.Wed, 11 Mar 2026 16:26:45 GMThttps://utilitypartners.com/the-women-driving-operational-excellence-at-upa/https://utilitypartners.com/the-women-driving-operational-excellence-at-upa/Operational excellence is built by people and community who show up every day, take ownership of their responsibilities, and hold themselves and their…Mon, 02 Mar 2026 14:49:21 GMThttps://utilitypartners.com/utility-partners-of-america-takes-the-lead-on-811-safety-education-in-south-carolina/https://utilitypartners.com/utility-partners-of-america-takes-the-lead-on-811-safety-education-in-south-carolina/Utility Partners of America (UPA) hosted the SC811 Legislation Update & Utility Safety Summit on February 11, 2026, at The Vault at Taylors Mill in…Sun, 01 Mar 2026 15:55:15 GMThttps://utilitypartners.com/utility-partners-of-america-announces-partnership-with-dvi-grid-solutions/https://utilitypartners.com/utility-partners-of-america-announces-partnership-with-dvi-grid-solutions/Greer, SC – February 26, 2026 – Utility Partners of America (UPA), a provider of utility infrastructure services nationwide, is proud to announce its…Thu, 26 Feb 2026 18:37:08 GMThttps://utilitypartners.com/utility-partners-of-america-donates-laptops-to-support-community-outreach/https://utilitypartners.com/utility-partners-of-america-donates-laptops-to-support-community-outreach/Utility Partners of America recently donated 15 laptops to First Presbyterian Church in Spartanburg, supporting the church’s efforts to expand access to…Wed, 28 Jan 2026 18:47:47 GMThttps://utilitypartners.com/winter-weather-readiness-for-utility-field-operations/https://utilitypartners.com/winter-weather-readiness-for-utility-field-operations/Winter weather brings challenges such as low temperatures, ice, reduced daylight, and schedule disruptions to utility field operations.Sat, 24 Jan 2026 11:48:56 GMThttps://utilitypartners.com/upa-meter-upgrade-milestone/https://utilitypartners.com/upa-meter-upgrade-milestone/UPA reports electric meter and gas module installations for LG&E and KU. Kentucky PSC records confirm the program’s December 2025 completion.Mon, 22 Dec 2025 19:08:18 GMThttps://utilitypartners.com/upgrading-electric-distribution-for-the-digital-age/https://utilitypartners.com/upgrading-electric-distribution-for-the-digital-age/As cities expand, their energy needs also increase.Wed, 03 Dec 2025 18:51:27 GMThttps://utilitypartners.com/private-locating-for-utilities-and-municipalities/https://utilitypartners.com/private-locating-for-utilities-and-municipalities/When managing infrastructure projects, accurate utility location is essential for safety, efficiency, and compliance.Thu, 21 Aug 2025 15:08:40 GMThttps://utilitypartners.com/top-5-reasons-why-suburban-communities-are-upgrading-to-smart-gas-meters/https://utilitypartners.com/top-5-reasons-why-suburban-communities-are-upgrading-to-smart-gas-meters/Suburban communities across the U.S. are growing fast, and so are the demands on their utility infrastructure.Tue, 29 Jul 2025 17:18:23 GMThttps://utilitypartners.com/welcome-our-new-ceo/https://utilitypartners.com/welcome-our-new-ceo/Utility Partners of America (UPA), a national utility contractor, has appointed André Foster as its new Chief Executive Officer.Wed, 16 Jul 2025 17:50:58 GMThttps://utilitypartners.com/utility-meter-upgrade-projects-best-practices-and-risk/https://utilitypartners.com/utility-meter-upgrade-projects-best-practices-and-risk/Risk management plays a critical role in ensuring meter upgrade projects are safe, efficient, and successful.Wed, 02 Jul 2025 13:23:49 GMThttps://utilitypartners.com/how-to-choose-the-right-partner-for-your-ami-installation-project/https://utilitypartners.com/how-to-choose-the-right-partner-for-your-ami-installation-project/How to evaluate an AMI installation partner: compare dated project records, safety programs, customer communication and utility references.Mon, 09 Jun 2025 17:42:56 GMThttps://utilitypartners.com/a-field-level-perspective-on-lineman-safety/https://utilitypartners.com/a-field-level-perspective-on-lineman-safety/Working on power lines, whether overhead or underground, is one of the most hazardous roles in the utility industry.Tue, 06 May 2025 17:54:59 GMThttps://utilitypartners.com/world-water-day-2025/https://utilitypartners.com/world-water-day-2025/Each year, World Water Day highlights the importance of protecting our most valuable resource.Thu, 27 Mar 2025 16:46:08 GMThttps://utilitypartners.com/winter-safety-tips-for-utility-construction-crews/https://utilitypartners.com/winter-safety-tips-for-utility-construction-crews/As winter brings snowstorms, high winds, and cold temperatures, outdoor utility crews face challenges that can impact both safety and productivity.Tue, 18 Feb 2025 16:29:41 GMThttps://utilitypartners.com/inventory-management-in-utility-construction/https://utilitypartners.com/inventory-management-in-utility-construction/In utility construction, inventory management is essential for maintaining project schedules and controlling costs.Tue, 21 Jan 2025 19:49:18 GMThttps://utilitypartners.com/spreading-generosity-this-holiday-season/https://utilitypartners.com/spreading-generosity-this-holiday-season/As December draws to a close, the holiday spirit inspires warmth, joy, and a sense of community.Thu, 19 Dec 2024 18:40:44 GMThttps://utilitypartners.com/recycling-in-utility-construction/https://utilitypartners.com/recycling-in-utility-construction/In the fast-paced world of utility construction, where efficiency meets innovation, sustainability is becoming an increasingly vital consideration.Thu, 14 Nov 2024 16:00:51 GMThttps://utilitypartners.com/6-key-areas-of-safety-management-for-utility-construction/https://utilitypartners.com/6-key-areas-of-safety-management-for-utility-construction/6 Key Areas of Safety Management for Utility ConstructionMon, 21 Oct 2024 15:48:34 GMThttps://utilitypartners.com/leadership-training-in-utility-construction-empowering-teams-for-success/https://utilitypartners.com/leadership-training-in-utility-construction-empowering-teams-for-success/In the fast-paced world of utility construction, effective leadership is critical.Fri, 13 Sep 2024 08:00:43 GMThttps://utilitypartners.com/the-importance-of-pre-deployment-planning-workshops-in-utility-construction-projects/https://utilitypartners.com/the-importance-of-pre-deployment-planning-workshops-in-utility-construction-projects/Utility construction projects involve significant investments of time, money, and resources.Thu, 22 Aug 2024 06:38:43 GMThttps://utilitypartners.com/utility-call-center-services-the-frontline-of-customer-interaction/https://utilitypartners.com/utility-call-center-services-the-frontline-of-customer-interaction/In today’s competitive market, utility companies are constantly seeking ways to differentiate themselves.Wed, 10 Jul 2024 20:20:37 GMThttps://utilitypartners.com/celebrating-national-safety-month-ensuring-safety-in-utility-construction/https://utilitypartners.com/celebrating-national-safety-month-ensuring-safety-in-utility-construction/June is National Safety Month, an annual observance aimed at increasing awareness of safety and health risks in the workplace and beyond.Mon, 10 Jun 2024 00:16:50 GMThttps://utilitypartners.com/private-utility-locating-why-locating-utility-lines-is-critical-before-you-dig/https://utilitypartners.com/private-utility-locating-why-locating-utility-lines-is-critical-before-you-dig/In the realm of construction, renovation, or even simple landscaping, one often-overlooked yet critical step is private utility locating.Wed, 08 May 2024 09:30:00 GMThttps://utilitypartners.com/line-construction/https://utilitypartners.com/line-construction/In the world of infrastructure development, the construction of overhead and underground lines plays a vital role in powering our communities, connecting…Wed, 03 Apr 2024 09:25:00 GMThttps://utilitypartners.com/advantages-of-ami-2-0/https://utilitypartners.com/advantages-of-ami-2-0/In the realm of utility management and energy consumption, the evolution of Advanced Metering Infrastructure (AMI) has been a game-changer.Wed, 07 Feb 2024 09:00:00 GMThttps://utilitypartners.com/streetlighting-ledupgrade/https://utilitypartners.com/streetlighting-ledupgrade/In the realm of urban landscapes, the evolution of street and area lighting services has reached a pivotal point, casting a new light on communities…Wed, 03 Jan 2024 09:00:00 GMThttps://utilitypartners.com/here-are-a-few-of-the-top-reasons-why-a-utility-should-consider-hiring-a-contractor-to-install-ami/https://utilitypartners.com/here-are-a-few-of-the-top-reasons-why-a-utility-should-consider-hiring-a-contractor-to-install-ami/While much of the utility industry has changed and evolved over the years with the advent of new technologies, one facet that remains as true as ever, is…Wed, 28 Jun 2023 14:44:27 GMThttps://utilitypartners.com/near-miss-reporting-what-is-it-and-why-is-it-important/https://utilitypartners.com/near-miss-reporting-what-is-it-and-why-is-it-important/You can call it a close call or a narrow escape, but the one thing you shouldn’t call a “near miss” is minor.Wed, 07 Jun 2023 15:27:10 GMThttps://utilitypartners.com/why-you-should-partner-with-a-contractor-instead-of-adding-staff/https://utilitypartners.com/why-you-should-partner-with-a-contractor-instead-of-adding-staff/Companies in growth mode in every industry routinely face some of the same questions, touching on subjects like: “What direction are we heading?”Wed, 17 May 2023 16:13:22 GMThttps://utilitypartners.com/truths-vs-myths-a-closer-look-at-ami/https://utilitypartners.com/truths-vs-myths-a-closer-look-at-ami/There’s no doubt that advanced metering infrastructure (AMI) is one of the most popular topics of conversation in the utilities industry today.Tue, 25 Apr 2023 15:52:36 GMThttps://utilitypartners.com/top-reasons-why-utilities-should-convert-to-ami/https://utilitypartners.com/top-reasons-why-utilities-should-convert-to-ami/These days, it feels like smart-enabled devices are all around us.Wed, 12 Apr 2023 15:50:19 GMThttps://utilitypartners.com/trust-but-verify-the-value-of-quality-audits-in-relationships-safety-and-work-product/https://utilitypartners.com/trust-but-verify-the-value-of-quality-audits-in-relationships-safety-and-work-product/Having their manager hover over their shoulder and check on their every move can be enough to drive an employee toward a new job or even out of the…Tue, 28 Mar 2023 16:56:24 GMThttps://utilitypartners.com/safety-training/https://utilitypartners.com/safety-training/The inherent dangers of working in industries like utilities and construction aren’t exactly fun topics of conversation—however, they are essential to…Tue, 14 Mar 2023 18:52:34 GMThttps://utilitypartners.com/ppe-what-is-it-and-why-must-it-be-inspected/https://utilitypartners.com/ppe-what-is-it-and-why-must-it-be-inspected/When most of us think of essential equipment to have on the jobsite, tried-and-true tools like hammers, screwdrivers, wrenches and pipe cutters are the…Tue, 28 Feb 2023 17:09:37 GMThttps://utilitypartners.com/top-5-tips-to-remember-about-toolbox-talks/https://utilitypartners.com/top-5-tips-to-remember-about-toolbox-talks/Every workday, utility construction jobsites around the country are buzzing with activity as workers and tradespeople toil away.Wed, 15 Feb 2023 15:22:52 GMThttps://utilitypartners.com/metering-vs-submetering-whats-the-difference/https://utilitypartners.com/metering-vs-submetering-whats-the-difference/Anyone who has spent much time around a utility company has likely heard the word “metering” thrown around a time or two.Wed, 01 Feb 2023 14:45:29 GMThttps://utilitypartners.com/the-importance-of-advanced-weather-analytics-for-vegetation-management/https://utilitypartners.com/the-importance-of-advanced-weather-analytics-for-vegetation-management/It goes without saying, but anything capable of burning is subject to becoming fuel for a fire.Tue, 17 Jan 2023 18:48:27 GMThttps://utilitypartners.com/why-locating-underground-utilities-matters-and-how-upa-can-help/https://utilitypartners.com/why-locating-underground-utilities-matters-and-how-upa-can-help/Understand underground utility risks, plan for private locating and coordinate utility marking before excavation.Tue, 08 Nov 2022 21:14:00 GMThttps://utilitypartners.com/five-must-haves-for-your-winter-survival-kit/https://utilitypartners.com/five-must-haves-for-your-winter-survival-kit/The state of Texas made headlines in February 2021 when it experienced a catastrophic infrastructure failure.Tue, 08 Nov 2022 10:58:00 GMThttps://utilitypartners.com/electrical-safety-tips-and-best-practices/https://utilitypartners.com/electrical-safety-tips-and-best-practices/You know what they say: safety first.Mon, 24 Oct 2022 12:40:59 GMThttps://utilitypartners.com/top-five-tips-for-staying-safe-in-the-summer-heat/https://utilitypartners.com/top-five-tips-for-staying-safe-in-the-summer-heat/There are some inherent risks that come with serving as a field technician for a utility company.Mon, 29 Aug 2022 12:40:25 GMThttps://utilitypartners.com/why-ami-meter-technology-makes-sense-for-your-utility/https://utilitypartners.com/why-ami-meter-technology-makes-sense-for-your-utility/Anyone who has spent time in the utility industry understands smart technology’s impact on processes and operations.Mon, 22 Aug 2022 12:40:32 GMThttps://utilitypartners.com/keep-employees-safe-hurricane-preparation-tips/https://utilitypartners.com/keep-employees-safe-hurricane-preparation-tips/For residents in coastal states like Florida, Texas, and Louisiana (and even some farther up the Eastern seaboard) June 1 is a date that’s often circled…Mon, 01 Aug 2022 12:40:58 GMThttps://utilitypartners.com/stay-safe-from-lightning-this-summer-with-these-top-tips/https://utilitypartners.com/stay-safe-from-lightning-this-summer-with-these-top-tips/It’s not every day that five simple words can save a life.Mon, 25 Jul 2022 12:40:23 GMThttps://utilitypartners.com/material-management-why-its-important-and-how-upa-can-help/https://utilitypartners.com/material-management-why-its-important-and-how-upa-can-help/Imagine being a utility technician and showing up at a job site, ready and willing to tackle that day’s new task.Mon, 18 Jul 2022 12:40:17 GMThttps://utilitypartners.com/customer-service-as-two-way-communication/https://utilitypartners.com/customer-service-as-two-way-communication/Can you picture customer service without telephones?Tue, 05 Jul 2022 12:40:15 GMThttps://utilitypartners.com/ppe-inspections-are-important/https://utilitypartners.com/ppe-inspections-are-important/“Better safe than sorry” has never meant more than it does when you’re working with dangerous equipment and materials.Mon, 20 Jun 2022 12:40:21 GMThttps://utilitypartners.com/three-tips-for-managing-third-party-contractors/https://utilitypartners.com/three-tips-for-managing-third-party-contractors/While we’re all familiar with the most commonly cited ramifications of COVID-19, one that flies under the radar is the increased consumption of energy.Wed, 01 Jun 2022 12:40:55 GMThttps://utilitypartners.com/electrical-shock-prevention/https://utilitypartners.com/electrical-shock-prevention/When utility employees go to work every day, they know what they’ve signed up for.Mon, 16 May 2022 13:44:16 GMThttps://utilitypartners.com/top-five-self-protection-safety-tips-for-field-techs-working-outside/https://utilitypartners.com/top-five-self-protection-safety-tips-for-field-techs-working-outside/In most jobs, the occupational hazards are completely within the employee’s control.Mon, 09 May 2022 12:40:38 GMThttps://utilitypartners.com/the-importance-of-infrastructure-maintenance/https://utilitypartners.com/the-importance-of-infrastructure-maintenance/By now, the rapid aging of the current utility infrastructure in the United States is well-documented.Mon, 02 May 2022 12:40:19 GMThttps://utilitypartners.com/empathetic-customer-service-team/https://utilitypartners.com/empathetic-customer-service-team/A customer’s journey encompasses much more than the exchange of money for goods or services.Mon, 25 Apr 2022 12:40:00 GMThttps://utilitypartners.com/safety-considerations-for-preventative-maintenance/https://utilitypartners.com/safety-considerations-for-preventative-maintenance/What are two things that heavy machinery like bucket trucks, digger derricks, excavators, and cranes have in common?Mon, 18 Apr 2022 12:40:27 GMThttps://utilitypartners.com/active-listening-for-customer-service-easier/https://utilitypartners.com/active-listening-for-customer-service-easier/These days, customer service is much more of an art than a science.Mon, 04 Apr 2022 12:40:11 GMThttps://utilitypartners.com/dogs-on-customer-property-keeping-technicians-safe/https://utilitypartners.com/dogs-on-customer-property-keeping-technicians-safe/For thousands of years, domesticated dogs have essentially been members of the family, providing unconditional love and companionship like no other animal.Mon, 28 Mar 2022 12:40:16 GMThttps://utilitypartners.com/technologys-impact-on-customer-experience/https://utilitypartners.com/technologys-impact-on-customer-experience/Predictions around customer experience (“CX”) technology spending are soaring.Mon, 07 Mar 2022 12:40:34 GMThttps://utilitypartners.com/keep-employees-engaged-and-enthusiastic-in-service-space/https://utilitypartners.com/keep-employees-engaged-and-enthusiastic-in-service-space/To say that the last few years have been challenging would be an understatement.Mon, 28 Feb 2022 12:40:43 GMThttps://utilitypartners.com/four-things-todays-utility-customers-want/https://utilitypartners.com/four-things-todays-utility-customers-want/“The customer is always right” is much more than just a motto in today’s service economy.Mon, 17 Jan 2022 12:40:51 GMThttps://utilitypartners.com/differences-between-customer-satisfaction-and-customer-experience/https://utilitypartners.com/differences-between-customer-satisfaction-and-customer-experience/New technology is ushering in a new era of electricity, gas, and water delivery.Mon, 10 Jan 2022 12:40:52 GMThttps://utilitypartners.com/why-after-action-reviews-are-important/https://utilitypartners.com/why-after-action-reviews-are-important/It’s never possible to over-prepare, because it’s always possible to be taken by surprise.Mon, 22 Nov 2021 12:40:41 GMThttps://utilitypartners.com/city-of-santa-cruz-selects-utility-partners-of-america-for-meter-replacement-project/https://utilitypartners.com/city-of-santa-cruz-selects-utility-partners-of-america-for-meter-replacement-project/UPA to partner with the city’s water department on the replacement of nearly 24,000 metersWed, 17 Nov 2021 12:40:57 GMThttps://utilitypartners.com/effects-of-undetected-water-and-gas-leaks/https://utilitypartners.com/effects-of-undetected-water-and-gas-leaks/Water is one of, if not the most, essential resources in the world.Mon, 15 Nov 2021 12:40:24 GMThttps://utilitypartners.com/why-your-utility-needs-a-contingency-plan/https://utilitypartners.com/why-your-utility-needs-a-contingency-plan/Utility emergencies are inevitable.Mon, 08 Nov 2021 12:40:08 GMThttps://utilitypartners.com/top-five-ways-to-build-a-rapport-with-your-team/https://utilitypartners.com/top-five-ways-to-build-a-rapport-with-your-team/As anyone can tell you, there is a stark difference between managers and leaders.Mon, 01 Nov 2021 12:40:01 GMThttps://utilitypartners.com/three-rapport-styles-and-why-you-should-know-them/https://utilitypartners.com/three-rapport-styles-and-why-you-should-know-them/Leadership gurus and business coaches each have their own unique styles.Mon, 25 Oct 2021 12:40:52 GMThttps://utilitypartners.com/encourage-a-utility-wide-safety-culture/https://utilitypartners.com/encourage-a-utility-wide-safety-culture/When it comes to conversations within the utility industry, safety is at the top of the list.Mon, 18 Oct 2021 12:40:22 GMThttps://utilitypartners.com/win-in-procurement-management/https://utilitypartners.com/win-in-procurement-management/In general, utility activities are process-oriented.Mon, 18 Oct 2021 12:40:22 GMThttps://utilitypartners.com/top-5-tips-for-maximizing-customer-service-software-training/https://utilitypartners.com/top-5-tips-for-maximizing-customer-service-software-training/Customer service is a complicated aspect for any business.Mon, 04 Oct 2021 12:40:42 GMThttps://utilitypartners.com/five-ways-to-develop-an-others-focused-culture/https://utilitypartners.com/five-ways-to-develop-an-others-focused-culture/The most successful organizations are those that promote a culture of helping others before themselves.Mon, 13 Sep 2021 12:40:36 GMThttps://utilitypartners.com/great-customer-experience-is-service-standard/https://utilitypartners.com/great-customer-experience-is-service-standard/There was a time when “choice” and “utilities” were two words that seldom intersected.Mon, 06 Sep 2021 12:40:10 GMThttps://utilitypartners.com/top-three-benefits-of-customer-service-surveys-for-utilities/https://utilitypartners.com/top-three-benefits-of-customer-service-surveys-for-utilities/According to a 2019 survey conducted by Microsoft, 90% of Americans consider customer service a factor when deciding if they want to do business with a…Mon, 06 Sep 2021 12:40:06 GMThttps://utilitypartners.com/best-practices-for-remote-workforce-communication/https://utilitypartners.com/best-practices-for-remote-workforce-communication/With the pandemic in effect, companies in a wide variety of industries already knew that managing a remote workforce can be challenging.Mon, 30 Aug 2021 12:40:23 GMThttps://utilitypartners.com/inter-team-relationships/https://utilitypartners.com/inter-team-relationships/If there’s one reason why workplace relationships matter, it’s that full-time employees likely spend more hours with their coworkers than they do with…Mon, 23 Aug 2021 12:40:35 GMThttps://utilitypartners.com/upa-uses-team-building-for-company-culture/https://utilitypartners.com/upa-uses-team-building-for-company-culture/In its 2020 Global Trends Report, LinkedIn Talent Solutions reported that 96% of talent professionals believe employee experience is gaining in importance.Mon, 16 Aug 2021 12:40:00 GMThttps://utilitypartners.com/improving-customer-awareness-of-corrosion/https://utilitypartners.com/improving-customer-awareness-of-corrosion/Much has been said and written about the state of America’s utility infrastructure, including by us.Mon, 02 Aug 2021 12:40:22 GMThttps://utilitypartners.com/upa-net-promoter-score-is-off-the-charts/https://utilitypartners.com/upa-net-promoter-score-is-off-the-charts/If you’re involved in a customer service business, chances are that you’re monitoring your brand’s Net Promoter Score (NPS).Mon, 26 Jul 2021 12:40:38 GMThttps://utilitypartners.com/the-importance-of-a-project-plan/https://utilitypartners.com/the-importance-of-a-project-plan/Utility companies have a lot going on all at once.Tue, 06 Jul 2021 12:40:33 GMThttps://utilitypartners.com/rust-overview-and-prevention/https://utilitypartners.com/rust-overview-and-prevention/There are a few guarantees in the utility industry.Mon, 28 Jun 2021 12:40:29 GMThttps://utilitypartners.com/osha-standards-and-top-10-violations/https://utilitypartners.com/osha-standards-and-top-10-violations/If you work in utilities, you’re probably familiar with OSHA standards and regulations.Mon, 21 Jun 2021 12:40:27 GMThttps://utilitypartners.com/the-ins-and-outs-of-tetanus-and-utility-techs/https://utilitypartners.com/the-ins-and-outs-of-tetanus-and-utility-techs/The World Health Organization (WHO) defines tetanus as “an acute infectious disease caused by spores of the bacterium Clostridium tetani.”Mon, 14 Jun 2021 12:40:34 GMThttps://utilitypartners.com/five-tips-to-avoid-budget-busting-scope-creep/https://utilitypartners.com/five-tips-to-avoid-budget-busting-scope-creep/When most people think of utilities, they picture industrial-sized pipes, tanks, and machinery.Mon, 31 May 2021 12:40:58 GMThttps://utilitypartners.com/on-board-with-a-safety-culture-5-tips-to-make-it-stick/https://utilitypartners.com/on-board-with-a-safety-culture-5-tips-to-make-it-stick/A boat with everyone rowing in the same direction is bound to reach a destination faster than one with rowers who aren’t in sync.Mon, 24 May 2021 12:40:56 GMThttps://utilitypartners.com/how-to-draft-kpis-for-project-management/https://utilitypartners.com/how-to-draft-kpis-for-project-management/Whether we’re talking about sailors in the 1800s or road trippers in 2021, maps are crucial for helping to find your destination.Mon, 03 May 2021 12:40:00 GMThttps://utilitypartners.com/corrosion-surveys/https://utilitypartners.com/corrosion-surveys/Visual cues are not enough when it comes to the damage that corrosion can have.Mon, 19 Apr 2021 12:40:11 GMThttps://utilitypartners.com/improve-call-center-operations-with-these-four-tips/https://utilitypartners.com/improve-call-center-operations-with-these-four-tips/In terms of unpleasant experiences, a trip to the dentist tops the list for most people.Mon, 05 Apr 2021 12:40:54 GMThttps://utilitypartners.com/leak-detection-part-two-gas-leaks/https://utilitypartners.com/leak-detection-part-two-gas-leaks/If you’re a regular visitor to our blog, you might have caught part one of our leak detection series focusing on water.Mon, 29 Mar 2021 12:40:08 GMThttps://utilitypartners.com/leak-detection-part-one-water/https://utilitypartners.com/leak-detection-part-one-water/While there’s much to debate about what the future of utilities looks like, one thing that’s universally clear is this: current infrastructure is aging…Mon, 22 Mar 2021 12:40:44 GMThttps://utilitypartners.com/basic-asset-management-benefits-of-preventive-maintenance/https://utilitypartners.com/basic-asset-management-benefits-of-preventive-maintenance/Utilities like those that supply power, water, and gas for residents and businesses are your prototypical service providers.Mon, 08 Mar 2021 12:50:21 GMThttps://utilitypartners.com/clean-uniforms-create-customer-confidence/https://utilitypartners.com/clean-uniforms-create-customer-confidence/The history of work uniforms is a tale nearly as old as time.Mon, 01 Mar 2021 12:50:35 GMThttps://utilitypartners.com/utility-customer-complaints-are-serious-business/https://utilitypartners.com/utility-customer-complaints-are-serious-business/Warren Buffett, one of the business world’s most successful investors, entrepreneurs, and philanthropists, has never been short on words when it comes to…Mon, 08 Feb 2021 12:55:27 GMThttps://utilitypartners.com/5-reasons-utilities-should-embrace-digital/https://utilitypartners.com/5-reasons-utilities-should-embrace-digital/There once was a time when utility customers had very simple requests.Mon, 25 Jan 2021 12:57:39 GMThttps://utilitypartners.com/customer-engagement-over-customer-service/https://utilitypartners.com/customer-engagement-over-customer-service/The utility industry is unique in that a provider may have little to no competition for their services.Mon, 11 Jan 2021 12:50:18 GMThttps://utilitypartners.com/upa-safety-video/https://utilitypartners.com/upa-safety-video/This December 2020 announcement introduced UPA’s safety video.Mon, 21 Dec 2020 13:26:19 GMThttps://utilitypartners.com/the-dish-on-data-protection/https://utilitypartners.com/the-dish-on-data-protection/Smart and automated technologies have revolutionized the way we live our lives.Fri, 11 Dec 2020 12:55:31 GMThttps://utilitypartners.com/upgrading-infrastructure-is-a-smart-decision/https://utilitypartners.com/upgrading-infrastructure-is-a-smart-decision/The American Society of Civil Engineers (ASCE) is the oldest engineering society in the U.S. that includes the country’s foremost experts on the built…Mon, 30 Nov 2020 12:55:41 GMThttps://utilitypartners.com/ready-to-fix-your-infrastructure/https://utilitypartners.com/ready-to-fix-your-infrastructure/The country’s utility infrastructure, the foundation of American livelihood, is a rapidly aging asset.Mon, 23 Nov 2020 12:58:17 GMThttps://utilitypartners.com/upa-announces-200000-incident-free-hours-socalgas-project-update/https://utilitypartners.com/upa-announces-200000-incident-free-hours-socalgas-project-update/In November 2020, UPA reported 200,000 incident-free hours at the SoCalGas pipe and materials yard it ran in Bakersfield, California.Fri, 20 Nov 2020 12:57:06 GMThttps://utilitypartners.com/upa-line-division-meet-the-team/https://utilitypartners.com/upa-line-division-meet-the-team/This November 2020 announcement introduced the UPA line division team.Tue, 10 Nov 2020 15:23:57 GMThttps://utilitypartners.com/reuse-and-recycle-clean-water-initiatives/https://utilitypartners.com/reuse-and-recycle-clean-water-initiatives/“Water covers roughly 70% of the Earth’s surface” is a quirky stat that most people learn at a young age.Mon, 09 Nov 2020 12:55:34 GMThttps://utilitypartners.com/utilities-can-help-customers-to-avoid-fraud/https://utilitypartners.com/utilities-can-help-customers-to-avoid-fraud/It starts innocently enough, usually with a polite knock at the door or a quick greeting outside.Sat, 07 Nov 2020 12:55:42 GMThttps://utilitypartners.com/the-big-deal-about-backflow-prevention-systems/https://utilitypartners.com/the-big-deal-about-backflow-prevention-systems/By now, we all know the drill with those “Exit Only” signs found on roadways and in parking lots.Mon, 02 Nov 2020 12:55:21 GMThttps://utilitypartners.com/smart-cities-tomorrows-technology-today/https://utilitypartners.com/smart-cities-tomorrows-technology-today/Imagine you’re dozing off on your couch on a lazy Sunday afternoon when the doorbell rings.Mon, 26 Oct 2020 12:55:13 GMThttps://utilitypartners.com/smart-meters-boon-for-utilities-and-their-customers/https://utilitypartners.com/smart-meters-boon-for-utilities-and-their-customers/The usage of data, robotics, and internet-enabled automation have revolutionized our lives.Mon, 19 Oct 2020 12:56:26 GMThttps://utilitypartners.com/project-management-keeping-it-simple/https://utilitypartners.com/project-management-keeping-it-simple/A project without a project manager is a lot like a runaway train without a conductor.Mon, 28 Sep 2020 12:57:23 GMThttps://utilitypartners.com/traffic-incident-management-systems-and-utility-workers/https://utilitypartners.com/traffic-incident-management-systems-and-utility-workers/The average number of car accidents in the U.S. each year is about 6 million.Mon, 21 Sep 2020 12:56:19 GMThttps://utilitypartners.com/improving-grid-coverage-in-rural-areas/https://utilitypartners.com/improving-grid-coverage-in-rural-areas/America’s heartland is best characterized by the peaceful and serene landscapes that envelope it.Mon, 07 Sep 2020 12:56:28 GMThttps://utilitypartners.com/top-tips-for-running-a-virtual-tailgate-meeting/https://utilitypartners.com/top-tips-for-running-a-virtual-tailgate-meeting/There’s been some debate over the transmission of COVID-19 and the likelihood of someone contracting the virus from surface exposure.Mon, 31 Aug 2020 12:57:37 GMThttps://utilitypartners.com/customer-satisfaction-rises-with-technology/https://utilitypartners.com/customer-satisfaction-rises-with-technology/Company executives have historically viewed data analytics and consumer intelligence giant, J.D.Mon, 24 Aug 2020 12:55:41 GMThttps://utilitypartners.com/vet-third-party-inspections-vendors/https://utilitypartners.com/vet-third-party-inspections-vendors/In an ideal scenario, the installation of transformers, poles, fire hydrants, and gas utility lines that make up our utility infrastructure would go on…Mon, 17 Aug 2020 12:58:59 GMThttps://utilitypartners.com/locating-underground-utilities-prior-to-digging-three-reasons-why/https://utilitypartners.com/locating-underground-utilities-prior-to-digging-three-reasons-why/Once utility lines moved from overhead to underground, service reliability improved markedly.Mon, 17 Aug 2020 12:52:04 GMThttps://utilitypartners.com/upa-opens-new-customer-service-center-for-client/https://utilitypartners.com/upa-opens-new-customer-service-center-for-client/After expanding a current partnership with a large United States-based utility provider, Utility Partners of America (UPA) has opened an additional…Tue, 11 Aug 2020 12:58:22 GMThttps://utilitypartners.com/minimizing-damage-when-you-spring-a-leak/https://utilitypartners.com/minimizing-damage-when-you-spring-a-leak/Leaky infrastructure causes a loss of about 6 billion gallons of treated water in the United States each day.Mon, 10 Aug 2020 12:59:57 GMThttps://utilitypartners.com/electric-poles-maintenance-or-replacement/https://utilitypartners.com/electric-poles-maintenance-or-replacement/Moisture from driving rain, whipping winds, and flash floods are capable of doing a number on material left to the elements.Mon, 03 Aug 2020 12:57:16 GMThttps://utilitypartners.com/scope-of-work-contract-and-how-to-create-one/https://utilitypartners.com/scope-of-work-contract-and-how-to-create-one/In the construction industry, there isn’t a document more crucial to the satisfactory completion of a project than the blueprint.Mon, 27 Jul 2020 12:59:11 GMThttps://utilitypartners.com/storm-response-planning-four-tips/https://utilitypartners.com/storm-response-planning-four-tips/Though prediction modeling has significantly improved with the advent of modern technology, weather forecasting is still the quintessential inexact…Mon, 20 Jul 2020 12:59:29 GMThttps://utilitypartners.com/your-first-time-fix-rate-three-ways-to-improve/https://utilitypartners.com/your-first-time-fix-rate-three-ways-to-improve/If you’ve ever worked in customer service or spent a few minutes listening to a frustrated customer, you understand how crucial it is to get the job done…Mon, 13 Jul 2020 12:59:50 GMThttps://utilitypartners.com/how-upa-uses-technology-to-improve-operations/https://utilitypartners.com/how-upa-uses-technology-to-improve-operations/In the past, consumers have unfairly stigmatized utility companies with labels like “slow-moving,” “inefficient” and “rigid.”Mon, 06 Jul 2020 12:59:09 GMThttps://utilitypartners.com/why-outsourcing-makes-sense/https://utilitypartners.com/why-outsourcing-makes-sense/Efficiency is key for utility providers.Mon, 29 Jun 2020 12:59:48 GMThttps://utilitypartners.com/prioritizing-customer-service-across-the-business/https://utilitypartners.com/prioritizing-customer-service-across-the-business/No company wants to admit it to occasionally dropping the ball.Mon, 22 Jun 2020 12:59:57 GMThttps://utilitypartners.com/proactive-equipment-checks-a-lifeline-for-your-business/https://utilitypartners.com/proactive-equipment-checks-a-lifeline-for-your-business/New equipment is one of the most expensive line items for businesses in nearly all industries.Mon, 15 Jun 2020 12:59:26 GMThttps://utilitypartners.com/sops-when-to-change-them-and-how-to-make-them-stick/https://utilitypartners.com/sops-when-to-change-them-and-how-to-make-them-stick/A sailor without a map risks spinning in circles, so, too, does an employee without a standard operating procedure.Mon, 08 Jun 2020 13:00:56 GMThttps://utilitypartners.com/3-keys-to-lineworker-safety/https://utilitypartners.com/3-keys-to-lineworker-safety/It’s been said that the lineworkers who install and maintain utility poles are among the toughest and most fearless employees you’ll find in today’s…Mon, 01 Jun 2020 16:01:12 GMThttps://utilitypartners.com/upa-announces-new-metering-project-for-savannah-ga/https://utilitypartners.com/upa-announces-new-metering-project-for-savannah-ga/After an RFP process, the Purchasing Dept. recommended approval to procure water meter data collection services from Utility Partners of America, which…Fri, 22 May 2020 12:56:48 GMThttps://utilitypartners.com/national-lineman-appreciation-day-2020/https://utilitypartners.com/national-lineman-appreciation-day-2020/This Saturday is National Lineman Appreciation Day.Tue, 14 Apr 2020 14:39:24 GMThttps://utilitypartners.com/osha-and-beyond-keep-employees-safe/https://utilitypartners.com/osha-and-beyond-keep-employees-safe/The importance of safety at work reaches an entirely new level when your job exposes you to heavy equipment or high voltage.Mon, 24 Feb 2020 13:30:59 GMThttps://utilitypartners.com/accountability-is-everyones-responsibility/https://utilitypartners.com/accountability-is-everyones-responsibility/They say that character is doing the right thing when no one is watching, and that may never be more appropriate than on a job site.Mon, 17 Feb 2020 13:30:23 GMThttps://utilitypartners.com/safety-meetings/https://utilitypartners.com/safety-meetings/According to the Electrical Safety Foundation International (ESFI), the median number of days away from work due to electrical injury was 10.Mon, 10 Feb 2020 14:50:22 GMThttps://utilitypartners.com/phishing-and-other-dirty-data-tricks/https://utilitypartners.com/phishing-and-other-dirty-data-tricks/Ask people to describe utility workers, and they’ll likely say things like “essential” and “hard-working.”Sat, 18 Jan 2020 12:50:32 GMThttps://utilitypartners.com/upa-completes-emwds-ami-retrofit-and-installation-services-project-ahead-of-schedule/https://utilitypartners.com/upa-completes-emwds-ami-retrofit-and-installation-services-project-ahead-of-schedule/Utility Partners of America worked on Eastern Municipal Water District’s advanced metering infrastructure retrofit and installation services project.Tue, 28 May 2019 19:06:53 GMThttps://utilitypartners.com/safe-driving-awareness-month/https://utilitypartners.com/safe-driving-awareness-month/UPA rounds out SafeDrivingAwarenessMonth with a SlideShare presentation on Safe Driving!Tue, 07 May 2019 19:35:02 GMThttps://utilitypartners.com/calling-all-memphis-meter-technicians/https://utilitypartners.com/calling-all-memphis-meter-technicians/Hey Memphis Meter Technicians!Fri, 12 Apr 2019 18:25:28 GMThttps://utilitypartners.com/upa-launched-its-april-safety-campaign-focused-on-preventing-distractions-and-maintaining-focus-while-driving/https://utilitypartners.com/upa-launched-its-april-safety-campaign-focused-on-preventing-distractions-and-maintaining-focus-while-driving/UPA launched its April Safety Campaign focused on preventing distractions and maintaining focus while driving.Fri, 27 Apr 2018 10:01:35 GMThttps://utilitypartners.com/upa-selected-to-perform-ami-installation-services-throughout-the-city-utilities-service-territory-in-springfield-mo/https://utilitypartners.com/upa-selected-to-perform-ami-installation-services-throughout-the-city-utilities-service-territory-in-springfield-mo/UPA selected to perform AMI Installation Services throughout the City Utilities service territory in Springfield, MO.Sun, 11 Feb 2018 10:14:30 GMThttps://utilitypartners.com/on-january-1-upa-launched-its-january-safety-campaign-please-join-us-in-making-safety-our-1-goal-in-2018/https://utilitypartners.com/on-january-1-upa-launched-its-january-safety-campaign-please-join-us-in-making-safety-our-1-goal-in-2018/On January 1, UPA launched its January Safety Campaign.Mon, 01 Jan 2018 13:39:44 GMThttps://utilitypartners.com/upa-launched-its-street-area-and-indoor-lighting-division-focused-on-providing-installation-retrofits-and-maintenance-services-throughout-the-united-states/https://utilitypartners.com/upa-launched-its-street-area-and-indoor-lighting-division-focused-on-providing-installation-retrofits-and-maintenance-services-throughout-the-united-states/UPA launched its Street, Area, and Indoor Lighting Division.Tue, 15 Aug 2017 10:56:48 GMThttps://utilitypartners.com/upa-announces-the-on-time-completion-of-the-installation-service-project-it-managed-on-behalf-of-southern-maryland-electric-cooperative-smeco/https://utilitypartners.com/upa-announces-the-on-time-completion-of-the-installation-service-project-it-managed-on-behalf-of-southern-maryland-electric-cooperative-smeco/UPA announces the completion of the installation service project it managed on behalf of Southern Maryland Electric Cooperative (SMECO).Thu, 03 Aug 2017 14:58:28 GMT