By UPA’s count, its crews replaced about 191,000 meters with Itron Riva smart meters for SMUD through March 2026. In 2025, SMUD’s board also added battery replacement for about 24,000 Landis+Gyr meters to UPA’s contract; SMUD hasn’t yet published how many are done.
Smart meters and their communication modules need attention for their whole working life. Our maintenance work ties field inspections and investigations to work-order records and customer communication.
A replacement plan should say how meter data, exchanges, exceptions and billing hand-offs work. The programs below show UPA’s role; response times and maintenance volumes are set in each contract.
See AMI 2.0 and end-of-life smart meter replacement for replacing an installed smart-meter fleet.
Our lifecycle references are SMUD’s meter replacement and battery work and MLGW’s meter repair contract. The SMUD battery work is an approved contract change, and finished counts aren’t published yet.
By UPA’s count, its crews installed about 191,000 Itron Riva electric meters for Sacramento Municipal Utility District (SMUD) during the meter change-out through March 2026.
Source: UPA SMUD meter replacement report, May 1, 2026.
MLGW’s March 2024 FAQ names UPA as a contractor making meter repairs, and Memphis City Council minutes record the repair contract.
Source: MLGW delayed billing FAQ: UPA repairs, March 25, 2024.
Unitil names UPA as the company changing out its customers’ meters.
Source: Unitil meter upgrade: installer information, accessed October 12, 2026.
In 2025, Sacramento Municipal Utility District (SMUD) awarded UPA the replacement of batteries in about 24,000 Landis+Gyr meters.
Source: SMUD board information packet: battery replacement changes, April 17, 2025.
Use the programs above to judge relevant experience, and ask us for current capacity and qualifications for your contract.
Each phase is agreed with the utility. Durations, staffing, service levels and acceptance rules depend on the contract.
Straight answers for utility teams. Customers with a question about an appointment should start with their utility.
It’s the care of smart meters and their communication modules after the rollout: inspections, maintenance, performance investigations and the records that go with them. UPA brings field technicians, investigation work and work-order documentation together.
First the utility works out whether the problem is the meter, the module, the network or the data system. UPA’s field crews can investigate and work on meters and endpoints; response times and the manufacturer’s responsibilities are agreed for each program.
Yes. SMUD’s records show UPA’s meter change-out contract, and Unitil names UPA for its meter replacement program. Every new program still needs its own staffing, sequencing and billing-continuity plan.
For water utilities, yes. UPA’s lifecycle service includes investigating suspected leaks, using AMI data, field checks and customer contact within the utility’s scope.
UPA uses Ensight Plus, a third-party platform, for work orders, GIS integration, asset history and performance reporting. The platform’s certifications belong to its maker, not to UPA.
Yes. You can choose single services or a broader program, scoped to how your utility operates.
UPA’s own field technicians do the inspections and maintenance. Ask for program-specific training records, current qualifications, response commitments and dated safety figures.
The public records behind the figures on this page.
Metering insights
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Utility operations
Consistency depends on a committed workforce paired with reliable systems.
Metering insights
UPA built AMI Lifecycle Management to manage metering infrastructure after the Advanced Metering Infrastructure (AMI) installation ends.
Tell us the work, the service territory and the timeline. We’ll put you in touch with the people who run that kind of program.
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